Have A Complaint?
Our Commitment to our customers
At Buyinvite we are committed to ensuring that we deal with complaints efficiently and fairly. We wish to work in a cooperative and productive way with our customers to ensure that complaints are handled to the satisfaction of the complainant and our company. We are always willing to help our customers and take ownership of any issues to set things right.
How to make a complaint
If you would like to make a complaint, please contact us via our “Contact Us” page on our website. In order to ensure that we properly understand your complaint, we will require you to provide as much relevant information as possible to the staff member who receives your complaint. This will be recorded and will be passed on to an appropriate person for action.
How we handle complaints
Once we receive your complaint, we will do our best to respond to your complaint as soon as possible. You will receive a response from the person assigned to handle your complaint. This response will detail the steps taken to investigate your complaint and will suggest fair and reasonable remedies to resolve the situation.
We will keep your information confidential
To assist us with our goal of continuous improvement, we will keep a record of all complaints made and the outcome. This will allow us to appropriately deal with any problems that may occur within our company. We will keep your complaint confidential and handle your personal information in accordance with our Privacy Policy.
Review of Complaints
If you are dissatisfied with the handling of your complaint or the proposed outcome, you may seek a review of the matter by asking to speak to our Complaints Manager via the “Contact Us” section.
Customer Service
Please note we do not have a call center to manage telephone enquiries.
We have Customer Service Agents located all over the world to assist you with any query you may have. We operate a large team to answer contact messages, which can be lodged online.
To lodge a contact – find CONTACT US, located under MY ACCOUNT.
Alternatively, please click here: New Contact Message
The automated messages you receive from Buyinvite, including the Order Confirmation email and the Returns Approval email are sent from unmonitored email addresses. Please contact us via the Contact Message System.
Brand Partners / Suppliers
If you’d like to see your brand featured on Buyinvite and would like to get in touch with our Buying Department – please send through a contact message to our Customer Service Department with your Contact Details and information on your brand. We’ll forward this through to the Buying Department for you!
PR and Media
Should you have any PR or Media enquiries – please reach our Marketing Department at media@apacsale.com
Careers
Interested in working with Buyinvite? Our Office is located in the Northern Beaches of NSW. Send through your CV and any expressions of interest through to recruitment@apacsale.com
All available positions will be listed on www.seek.com.au